Shipping & Returns

Questions about an order? Call us at (402) 703-4403 or email info@gogamers.com. You can also visit our store at 2711 King Ln, Ste 202, Lincoln, NE 68521 during store hours.

Where we ship

We ship to addresses in the United States only. We don’t ship internationally, including to Canada.

Shipping cost

Free shipping on orders of $49 or more (item subtotal after discounts, before tax), anywhere in the United States, via USPS Ground Advantage.

Orders under $49:

• Games, controllers, accessories, and other items: $5.99 for the first item + $1.00 for each additional item.
• Consoles: If your order includes a game console, shipping is $12.99 for the first console + $6.00 for each additional console instead (the console rate applies to that order).
• Free Shipping class: A few products always ship free; checkout shows it.

Checkout shows the exact amount before you pay. All prices are in U.S. dollars. Sales tax, if any, is added at checkout.

Rate summary

Examples

• 1 game, $8 subtotal → shipping $5.99
• 3 games, $45 subtotal → shipping $7.99 ($5.99 + $1.00 + $1.00)
• Any order $49 or more → shipping free
• 1 console, $120 subtotal → shipping free (over $49)
• 2 controllers, $30 subtotal → shipping $6.99 ($5.99 + $1.00)

Carrier and tracking

We ship with USPS Ground Advantage, typically delivered 2–5 business days after it ships. When your order ships, we email you its tracking number.

To check on an order:

• Log in and go to My Account > Orders, or
• Use our Track Your Order page with your order number and billing email.

Processing and delivery

Orders placed by 2:00 PM Central Time ship the same business day; later orders ship the next business day. When yours ships, we’ll email you its tracking number. Delivery times are carrier estimates, not guarantees. Weather and holidays can add time, and we can’t control carrier delays.

Check your shipping address carefully before you place your order. If a package comes back to us because of an incomplete or wrong address (for example, a missing apartment number), we’ll charge shipping again to resend it. Some orders, including orders over $200 or orders going to apartments, may need a signature on delivery.

If your order hasn’t arrived, email us at info@gogamers.com within 5 days of its expected delivery date.

Lincoln: free in-store pickup and same-day delivery

• Free in-store pickup: Choose local pickup at checkout and pick up your order at Gamers, 2711 King Ln, Ste 202, Lincoln, NE 68521, during store hours.
• Local same-day delivery: If you have an eligible Lincoln-area address, checkout offers Local Same Day Delivery. It costs $10 plus 10% of your item total.
• Standard USPS shipping: Lincoln-area customers can also choose standard USPS Ground Advantage at checkout, at the same rates as the rest of the United States.

Returns

You can return any product within 30 days of the order date for a refund of the purchase price. It must be in the same condition as when you received it. Shipping charges aren’t refunded.

How to start a return:

• Email info@gogamers.com or call (402) 703-4403. Tell us your order number and why you’re returning the item.
• Pack the item securely. Put a note inside with your name, order number, and phone number.
• Ship it to: Gamers, 16625 Gold St, Omaha, NE 68130.
• Keep your tracking number until we confirm we received the return.

You arrange and pay for return shipping on items you’re returning because you changed your mind. A return that arrives without an order number or name may take longer to process. If we can’t match it to an order, we can’t process it.

Wrong item or mislabeled package

Please check your order when it arrives. If we sent a different item than you ordered, or the label or packaging doesn’t match what’s inside, email info@gogamers.com right away. Include your order number and photos. Then ship the item to 16625 Gold St, Omaha, NE 68130. We’ll either replace it with the correct item, or credit or refund its price along with the reasonable shipping and handling costs you paid. See Terms & Conditions, Section 7.

Damaged or not working

If an item arrives damaged or doesn’t work, email info@gogamers.com within 5 days of noticing the problem. Include your order number, a short description of the problem, and photos. Within 30 days of the order date, you can return the item for a refund as described above. After that, our 365-day warranty below covers it.

Refunds

When we receive and check your return, we refund the purchase price to your original payment method. If you used a coupon or discount, the refund is the amount you actually paid. How long the refund takes to show up depends on your bank or PayPal.

365-day warranty

Our 365-day warranty covers products bought on gogamers.com, new or pre-owned, from the order date. If an item doesn’t work as described, email us at info@gogamers.com within 5 days of noticing the problem. We may ask you to send the item back so we can examine it, at our expense. If we confirm the defect, we’ll repair or replace the item, or give you store credit for its price.

The warranty doesn’t cover:

• Apparel, glassware, plushies, doormats, or stickers
• Cosmetic imperfections on pre-owned items, such as scratches, dents, marks, or discoloration
• Damage from misuse, neglect, or not following instructions, or from events outside our control, such as storms, floods, or power problems
• Items altered or repaired without our written consent, or used after you report the problem

The warranty applies to the original buyer. For the full terms, see Terms & Conditions, Section 11.

Price adjustment

If you find a lower price on gogamers.com for the identical item within 30 days of your purchase, ask us for a price adjustment. We’ll give you the difference as store credit.

Pre-owned items

Many of our products are pre-owned. Before we sell them, we inspect and/or test them. Pre-owned items may show signs of use and may contain third-party parts. See Terms & Conditions, Section 8.