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FAQ

FAQ

  1. Q) I bought a repair, what do I do now?
  2. A) If you’ve purchased your repair then you’re ready to get it shipped out to us.
  1. Package your device carefully (pad it carefully with bubble wrap…especially the corners) and put it in a box. We recommend a 14x14x6 or similar sized shipping box for large game consoles (PS4, Xbox One, etc.) and small flat rate box from the Post Office for handheld consoles like the Nintendo Switch.
  2. Include your order confirmation OR name, return address and phone number inside the box – this lets us know whose it is when it gets here.
  3. Put our address on the box.  Take it to your local shipping company. We use UPS but you can you whatever service you like.

Our Address:

Gamers

12411 W Center Road STE 106

Omaha, NE 68144

*Please Note: We do not ship back to Military addresses (We’ve had too many broken consoles.)

**Please note: We use UPS Ground shipping and do not require a signature when delivered. If you would like signature confirmation please let us know.

 

 

  1. Q) How do I ship my item to you?
  2. A) If you’ve purchased your repair then you’re ready to get it shipped out to us.
  1. Package your device carefully (pad it carefully with bubble wrap…especially the corners) and put it in a box. We recommend a 14x14x6 or similar sized shipping box for large game consoles (PS4, Xbox One, etc.) and small flat rate box from the Post Office for handheld consoles like the Nintendo 3DS.
  2. Include your order confirmation OR name, return address and phone number inside the box – this lets us know whose it is when it gets here.
  3. Put our address on the box.  Take it to your local shipping company. We use UPS but you can you whatever service you like. Please be sure to pad your console (especially the corners) extra well…we have received damaged consoles from not enough padding.

Our Address:

Gamers

12411 W Center Road STE 106

Omaha, Ne 68144

 

  1. Q) How do I contact you?
  2. A) That’s easy! The easiest, fastest way is to use the form on our contact page.

 

  1. Q) Are you a legit company?
  2. A) YES! We are an officially licensed business and our customers love us (we have great reviews!). We have repaired thousands of devices and we have the tools, knowledge, and experience to do the job right the first time.

 

  1. Q) What if my device stops working again?
  2. A) We offer a 30-day warranty on most repairs. Even if it is outside of the warranty period we will still offer you a discount on the repair. Our warranty covers parts and labor but does not cover abuse, liquid damage, dropped devices, insect infestations, etc.

 

  1. Q) What if my device is not fixable?
  2. A) If, for some reason, we cannot repair your device we do not charge you for the repair. We normally offer a full refund less shipping costs and diagnostic fee (Usually around $25). In some cases, we can offer you a refurbished device to trade in your non-fixable item for. We also can recycle your device if you’d rather not pay the return shipping fee.
  3. Q) What is your turnaround time
  4. A) Our turnaround time depends entirely on which repair speed you choose at checkout. We offer 3 business days and 5 business day turnaround times for most repairs.  Keep in mind that this is just the time for the actual repair. Our free return shipping takes an additional 4-5 business days. You can also choose faster, paid return shipping.
  5. Q) What are some common issues you fix?

– Xbox One Original, S and X power problems – Most of the time power problems such as not powering on at all and/or powering on then off are caused by faults with the APU and/or southbridge. Sometimes the fault is with the solder balls under the chip and sometimes there is a problem with the chip itself.

– Xbox One Original, S and X hard drive errors – Errors such as E102, 106, 101, etc. are usually caused by hard drive problems.

– PS4 (any model) flashing blue light – This is known as the “blue light of death”. This problem is usually caused by a faulty APU or faulty solder joints under the APU. It can also be caused by a faulty southbridge or solder joints under the chip.

– PS4 USB ports not working – This is often caused by a faulty Southbridge chip.

– Data save and/or transfers on any game console

– Modded or hacked consoles – We don’t repair any console that has been modded or hacked

DIY Repair Options: You can find more information about these repairs both on our YouTube channel as well as our game console repair forum.

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